Given the nature of the business, as a low cost online directory we do not currently offer or allow refunds or exchanges. Once the order is placed we will build your listing and have it up within 1-3 business days. With it being an online only publication we can always adjust and modify your listing to fit your needs. All orders placed will be up and running for a 12 month term. We reserve the right however to suspend and/or remove a listing if it does not fit our business listing criteria or at our discretion for any reason if the business is determined to not adhere to our directory goals and values.